Returns and Refunds
RETURNS AND REFUNDS
If you are a consumer, you have the right to withdraw from the contract by notifying us of your intention to return the products within 14 days of receiving the goods. This means that you can notify us of your intention to return the products within 14 days after the product has been delivered.
It is essential that the returned goods do not show signs of wear and tear; we can only accept items returned in their original condition.
First of all, contact our customer service by sending an email to ordini@bee1.it. You will be given precise instructions.
However, make sure you already have the following minimum information at hand:
- the order number to which the return refers;
- the code of the product(s) you wish to return;
- the buyer's data (name and surname, email).
You can find your order number in the confirmation email we sent you immediately after your purchase, with sender ordini@bee1.it (Bee1). If you don't seem to find the email, also check your SPAM folder or Gmail's Promotions folder.
RETURN METHODS
After contacting customer service and agreeing on the return, send – possibly via courier – the package to the address:
PIEFFE SPORT SNC
Cornflower Street, 10
37051 Bovolone (Italy)
Warnings: Make sure to pack the goods in the same container in which they were sent to you or a similar container, clearly writing the sender (your name and address) and recipient (PIEFFE SPORT SNC and address indicated above). Also specify the opening hours of the office to the courier, in order to simplify the return procedure and speed up the refund times.
PIEFFE SPORT SNC Opening Hours
Monday - Friday: 08.00-17.30
Saturday and Sunday: Closed
Any expenses due to storage at post offices with subsequent collection by us will see a variable charge (from 10 to 20 euros) which will be withheld from the refund.